Problems at the train station

Makayla needs a bit of help from the station manager at the train station.

Instructions

Do the preparation exercise first. Then watch the video and follow the instructions to practise your speaking.

Station manager: Good afternoon. How can I help you?
Makayla: Hello … Erm … yes. I’ve just missed my train!
Station manager: Ah. Where are you going?
Makayla: To Manchester.
Station manager: Ah yes. That was the 16:20.
Makayla: What time’s the next one?
Station manager: Let’s see. The next train to Manchester leaves at 17:15 from platform 2.
Makayla: 17:15 … so that’s quarter past five … platform 2. What time does it get to Manchester?
Station manager: At 18:30.
Makayla: Half past six … erm … Can I use the same ticket?
Station manager: Just a moment, please. Can I see your ticket?
Makayla: Yes, here you are.
Station manager: Ah, sorry, no ... You can’t use this ticket on the 17:15 train.
Makayla: Really? Why not?
Station manager: This ticket is valid on trains before 5 and after 7 o’clock. During rush hour tickets are more expensive.
Makayla: Oh … do I have to buy another ticket?
Station manager: Yes, well, I can change your old ticket for a new ticket. Your ticket cost £7.50 and the new ticket is £11.00. So you just pay the difference, which is £3.50.
Makayla: Ah, OK, erm ... What platform is it from?
Station manager: Platform 2. Just over there, on the other side.
Makayla: OK, thanks. Bye.
Station manager: All right. Bye bye!

...

Station manager: Good afternoon. How can I help you?
Makayla: Hello … Erm … yes. I’ve just m_____ my train!
Station manager: Ah. Where are you going?
Makayla: T__ Manchester.
Station manager: Yes. That was the 16:20.
Makayla: W___ time’s the n___ one?
Station manager: Let’s see. The next train to Manchester leaves at 17:15 from platform 2.
Makayla: 17:15 … so that’s q______ past f___ … platform 2. W___ time d___ it g__ t__ Manchester?
Station manager: 18:30.
Makayla: H___ p___ six … erm … Can I use the same t_____?
Station manager: Just a moment, please. Can I see your ticket?
Makayla: Yes, h___ you are.
Station manager: Ah, I’m sorry, no ... You can’t use this ticket on the 17:15 train.
Makayla: Really? W__ not?
Station manager: Because this ticket is only valid before 5 or after 7 o’clock. During rush hour tickets are more expensive.
Makayla: Oh … do I have to buy a______ t_____?
Station manager: Yes, well, I can change your old ticket for a new ticket. The old ticket cost £7.50 and the new ticket is £11.00, so you just need to pay the difference, which is £3.50.
Makayla: OK, erm ... What p_______ is it from?
Station manager: Platform 2. Over there.
Makayla: OK, thanks. Bye.
Station manager: You’re welcome.